Patient Information

About Apodi:

Apodi provides a range of services to patients which are totally focused on improving patient outcomes and experiences.  Through working with the NHS and partner agencies, thousands of patients every month are benefitting from Apodi IntegratedCare Clinics in a range of different therapy areas.

Independence:

Apodi Healthcare retains complete ethical and professional independence from any sponsoring party. This is achieved through a variety of means:

  • Specific written recommendations are made by a local Independent Expert e.g. Consultant or GPwSI  and follow the relevant NICE Clinical Guidance
  • No member of the Apodi IntegratedCare Clinic team makes any change to a patients Care Management or Therapy
  • Any changes to a patient’s care management are implemented  independently by the participating GP Practice
  • Associated Consultants or Healthcare Professionals retain complete ethical and professional independence throughout their involvement in the IntegratedCare Clinic Programme
  • Where there is sponsorship of the programme, this is made apparent at every point of contact to all parties

Patient Feedback:

At every IntegratedCare Clinic we receive formal feedback from the participating patients (and carers) about their experience, which is reported back to each Practice individually via a PROMS (Patient Reported Outcomes Measures) report.  Apodi has delivered programmes for over 20,000 patients and our overall PROM results are extremely positive:
 


Professional Standards:

All Apodi Healthcare Staff are required to operate to the highest of professional standards at all times.  All services undertaken by Apodi Healthcare are rigorously designed to comply with the following requirements and underpin the ethical and compliance aspects of our service delivery:

  • Care Quality Commission Registration (CQC) July 2013.   Apodi is a CQC Registered Provider for the provision of Doctor Treatment Services and Doctor Consultation Services:
    • Diagnostics and Screening
    • Surgical Procedures
    • Treatment of disease, injury or disorders
The Benefits to Patients in attending Apodi IntegratedCare Clinics include:
 

Patient Feedback:

These are anonymous patient comments we have received from individuals who have attended an IntegratedCare Clinic.
 


We hope the services we provide are always beneficial to patients, but should you have a problem, wish to discuss something further or make a complaint, then  please contact Lynn Jeggo, Regulatory and Compliance Director, Apodi 01628 500890.  Should you have any general patient enquiries, please contact our Patient Booking line on 01628 500895.