Patient Experience and Feedback

We have treated over 30000 patients in a wide range of clinical settings with very positive feedback.

Here are some recent quotes from our patients:

 

" I am pleased I came, I have increased my knowledge of my condition. Very friendly and understanding nurse."

"I do understand my condition, however it was beneficial to learn that I was on the correct medications."

"Every aspect of COPD was explained to me very clearly. It is comforting that I am doing almost everything correctly. Now I can take the advice to correct the small things that I wasn’t doing so well. It was very helpful to have a follow-up from first diagnosis. The nurse was extremely kind and caring."

"The service was brilliant from beginning to end."

"All the nurses comments were very informative and very instructive resulting in a very beneficial visit."

 " A full explanation  was given on the way inhalers work and how to use them. I felt very comfortable in opening up to staff and pleased that support was available if needed."

"Talking to someone who listens and explains. Very pleasant. Plenty of time to take everything in."

 "I don't think there is anything else you could do. Most important is that if you are needed, then people (like me) know where they can get help and support. I hope the team knows how valuable their work is for each individual."

"Good to have extra support and a person to ask for advice. Very friendly yet professional approach.  Just what you need when in this new and vulnerable situation."

" I think it's valuable having someone at end of a phone for advice, and knowing that there is someone to talk to if needed. I have learned more about the side effects and more about the drug, as when I had my first consultation I didn't take it all in."